سياسة الاستبدال والاسترجاع

Return and exchange policy in adawat zone: We always look forward to serving adawat zone friends and are keen on customer satisfaction. We are happy to exchange or return products after fulfilling the following conditions: exchange within 7 days and return within 3 days. The item must be in the same condition as when purchased. The consumer must not have used it in any way. Returned products are not accepted if they lose price tags, names, original packaging (repackaged), free products, or product accessories. Goods and items are returned if a defect or malfunction is discovered, even if it can be repaired. If the item or goods cannot be exchanged, they must be returned, and the store must refund the price according to the amount in the sales invoice. If it is found that the item is counterfeit or fake, the consumer has the right to recover its value from the seller in cash. Shipping and delivery fees cannot be refunded. The consumer is not responsible for any material cost for exchange or return. The consumer cannot be forced to accept a substitute instead of a refund when the reason for returning is justified with future purchase coupons. The consumer has the right to return the item or goods or recover its value if it is found to be different from what was agreed upon. The provider is obliged to return the item with its value or exchange or repair it free of charge if a defect is discovered. The provisions of this text do not apply to perishable consumer goods, goods made according to consumer specifications, books, newspapers, and magazines. If the customer wishes to exchange or return a product due to reasons unrelated to product damage, they will bear the return shipping cost. The consumer does not have the right to return or exchange in the following cases: if the consumer was aware of the defect or malfunction in the product at the time of purchase and accepted it as is, and this is proven in the purchase invoice. Steps for exchange and return: Contact us via WhatsApp at the following number. Provide the following information (customer name, order number). Send a picture of the damaged product or the product to be returned to ensure it has not been opened. To ensure your satisfaction, if you have any inquiries, please contact via email.